Store Policies

Please view below the store policies for ALXCHANGE IT! Ltd

Store Policies

Terms & Conditions

Terms and Conditions
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the ALXCHANGE IT! LTD website (the “Service”) operated by ALXCHANGE IT! LTD (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property


The Service and its original content, features and functionality are and will remain the exclusive property of ALXCHANGE IT! LTD and its licensors.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by ALXCHANGE IT! LTD.

ALXCHANGE IT! LTD has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ALXCHANGE IT! LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law


These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us
If you have any questions about these Terms, please contact us.

Privacy Policy

Please find the link to the latest privacy policy update at the link below.
https://www.alxchangeit.com/privacy-policy
 

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

Name
Email address
Telephone number
Address
Log Data


We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.


We may update our Privacy Policy from time to time. The new Privacy Policy will be posted on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us.

Return Policy

COVID-19 Update:
Working hard to process all returns however, these are taking longer to process than normal as we prioritise the safety of our staff and customers.If you've sent an online purchase back to us for a refund, this should be processed within 21 working days of receipt to our distribution centre, you'll receive an email to confirm when this has been processed.


ALXCHANGE IT! LTD Returns Policy Overview


Overview of your right to return a product
Goodwill Returns Policy. In addition to your legal right (see below);
we offer an exchange or refund policy for purchases made online (where your 14 day right to change your mind has expired) provided the product is returned to our Returns Department within 28 days of receipt of your online order; and we offer an exchange or credit note for purchases excluding made in-store and returned in store within 28 days of purchase  

14 Day Legal Right to change your mind. For most products bought online, over the telephone, by exchange of email or by mail order (“Distance Sales”), you have the legal right to change your mind within 14 days of receiving the product and receive a refund


Returning your product because it has a fault. If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. After 30 days but within 3 months, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.


Returning an item if you are an international customer. 
For information on how to return an item if you are an international customer. International sellers are assisted on a case-by-case basis. There may be additional charges for returns if the item arrives back to the business in condition different to sold or if the reason for return is deemed a result of customer misuse by manager in charge of store.


Returns & Refunds 


RETURN POLICY: All trading card and memorabilia products sales are final.  


APPAREL May be exchanged up to 30 days from the date of purchase. Items must be unwashed, unworn, with tags attached.


2 Days Goodwill return - If you are not satisfied with your purchase for any reason, we will happily return it to voucher within 2 days of purchase. Please note that all items must be returned in the same state/condition in which they were sold. This policy is offered at management discretion and can be withdrawn at any time. 


30 Days Statutory Refund Policy - Did your item develop a fault, that has occurred through no fault of your own? Provided it is returned with a receipt and we can verify the fault, we can offer a full refund to the original payment method, repair or replace the item, or exchange it for something else of equal value.


3 Month warranty on all items (except consumables) - Outside of the 30 day period, if your item develops a fault through no fault of your own, we will aim to repair/ replace the item. In the event that this isn't possible, we will issue a refund to the original payment method at the original sales value, provided the item is returned within 28 DAYS from the date of purchase. If your item is returned after 3 months from the date of purchase then we will refund as a credit note for the original value to spend in-store.

All faults must be verified in order to honour the warranty. 
Proof of purchase is required for all returns.
Faults due to removable batteries not covered beyond 30 days. 


The 2 Days Goodwill return does not include new items such as DIGITAL GIFT CARDS.


You do not have to return to the same store that the item was purchased in. Your warranty will be valid in any ALXCHANGE IT! LTD store.


Please note that all items that are sold as new or are factory sealed are restricted from our unwanted items returns policy, along with titles that are exclusively for online play.


PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS BEFORE PURCHASING THE ITEM.
your additional rights to return products purchased in-store and online


When does the ALXCHANGE IT! LTD returns policy apply Online? We offer a 28 day right to a refund or exchange (subject to availability) on our products (excluding gift vouchers/gift cards*) ordered online, provided that:


the product is returned within 28 days of delivery;
you have a valid proof of purchase (which can include any of the following documents):
Online Despatch note.
the product is returned in its original condition (unopened and unused). Please note hardware or accessories purchased online may be opened for the purpose of inspection (but not used);
the product is in its original packaging and is sealed;
if you are returning a Console or Controller the serial number must match the one on your proof of purchase;
the product and/or digital content has not become mixed inseparably with other items after their purchase;
the product is complete and contains all component parts as purchased. Items purchased as part of a combined product (for example a combined hardware, games and accessories bundle) can only be returned if all items in the combined product are returned together;
the product is re-sellable;
if returning hardware, all the components (cables, memory sticks, controllers, etc.) must be returned;
the customer is the original purchaser of the product;
in respect of Microsoft Digital Credit, when returning the item;
you have a valid proof of purchase and the receipt displaying the code; and
the code has not been redeemed via Xbox Live
in our reasonable opinion, you have not behaved fraudulently nor are you engaging in any fraudulent activity.


When does the ALXCHANGE IT! LTD returns policy apply In-store?

We offer a 28 day right to an exchange (subject to availability) or credit note on our products (excluding gift vouchers/gift cards*) purchased in-store and returned in-store, provided that:
the product is returned within 28 days of purchase;
you have a valid proof of purchase which can include any of the following documents (except where you are returning an Console or Controller which require a receipt as proof of purchase):


Receipt.
Bank statement or credit card statement.
the product is returned in its original condition (unopened and unused). 

 

if you are returning a Console or Controller the serial number must match the one on your receipt;
the product and/or digital content has not become mixed inseparably with other items after their purchase;
the product is complete and contains all component parts as purchased. Items purchased as part of a combined product (for example a combined hardware and games product) can only be returned if all items in the combined product are returned together;
the product is re-sellable;
products bought in a discounted or promotional offer (including 3 for 2, hardware and software packs) if returned separately, will result in the full price being charged for other items in the offer. Your applicable exchange value or credit note value will be adjusted accordingly. This includes digital and download copies of games and movies;
if returning hardware, all the components (cables, memory sticks, controllers, etc.) must be returned;
the customer is the original purchaser of the product;
in respect of Digital Credit, when returning the item;
you have a valid proof of purchase and the receipt displaying the code; and
the code has not been redeemed via Xbox Live
in our reasonable opinion, you have not behaved fraudulently nor are you engaging in any fraudulent activity.


Gift Cards. You cannot rely on the ALXCHANGE IT! LTD returns policy for a refund or exchange of gift cards or digital codes. This will not affect your statutory rights (for example in the event the gift card is faulty).


The ALXCHANGE IT! LTD returns policy will not effect your legal rights. Please note that for the purposes of orders placed online, over the telephone, via email or mail order, our return policy is in addition to your legal 14 day right to change your mind and will not affect your legal rights (click here for more information on how to exercise your right to change your mind).


How to return your product under the ALXCHANGE IT! LTD returns policy? Items purchased in store must be returned to a store. Items purchased online must be posted back to us at the address below. Please remember to obtain Proof of postage from the Post Office.


ALXCHANGE IT! / ALPHA GAMING
30 CHURCHGATE
LEICESTER
LE1 4AJ

Please include a cover note with the following information:
Your order number
Reason for return
Whether you would like a refund or exchange


Please note;
Collection of personal data for fraud prevention. When returning your product to a store we require certain personal information in order to process your return in accordance with the GAME returns policy. All information is collected and processed in accordance with our Privacy Policy.
Who will pay the costs of return? We will pay the costs of return:
if the products, and/or digital content are faulty or misdescribed; or
if you are ending the contract because we have told you of an upcoming change to the products, and/or digital content or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.


In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.


How we will refund your Online purchase. We will refund you the price you paid for the products and/or digital content (including any applicable outward delivery costs) by the method you used for payment. However, we may make deductions from the price, as described below. Please note that payments made using a physical gift card at ALXCHANGE IT! / ALPHA GAMING store will be refunded as an eVoucher, which will be emailed to you. This is for Online purchases only.
Deductions from refunds from Online purchases if you are relying on our ALXCHANGE IT! LTD returns policy:


We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.


We may reduce your refund of the price (excluding delivery costs) where you fail to return each component part (cables, memory sticks, etc.) and to take account of the reduction in value caused by any damage or missing components.


We may reduce your refund of the price (excluding delivery costs) if you wish to return a product purchased in a discounted or promotional offer.
If we refund you the price paid before we are able

to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.


The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.


When will your refund for an Online purchase be made? Your refund will be made
Immediately when returned in-store  (however please allow up to 5 working days for this to be processed) within 14 days when returned to our refund department.


International returns. For information on how to return an item if you are an international customer. International sellers are assisted on a case-by-case basis. There may be additional charges for returns if the item arrives in condition different to sold or if the reason for return deemed a result of customer misuse by manager in charge of store.

Contact Us

Business Name: Alpha Gaming / ALXCHANGE IT!
Email: AlXchangeIt@hotmail.com
Street address: Alpha Gaming / ALXCHANGE IT!, 30 Churchgate
Country: United Kingdom
State/region: Leicestershire
City: Leicester
ZIP/postal code: LE1 4AJ

ALXCHANGE IT! LTD - 30 CHURCHGATE - LEICESTER - LE1 4AJ

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Company number 10187094 VAT NO 343 3846 95